Technical
Writing
Experience

Topics:
•  Financial Applications                                                     •  Telecommunications
•  Networking                                                                         •  Business Re-engineering
•  Medical                                                                               •  Case Studies
•  Computer Aided Engineering                                        •  Diagnostic Testing
•  Storage Networks

Types of documents:
•  User Guides                                                                      •  Internet/Intranet sites
•  Instructor Manuals                                                            •  On-line Help
•  Manufacturing procedures                                              •  Testing Guidelines
•  Electronic Learning Modules (ELM)                              •  API’s/Specifications
•  Installation Guides                                                           •  Presentations
•  Software Product Documentation (SPD)                     •  Marketing material

Audience:
•  Software end users                                                          •  Managerial staff
•  Application developers                                                    •  Systems engineers
•  Trainers                                                                              •  Network Administrators
•  Sales personnel                                                               •  Marketing personnel

Technical
Knowledge

Tools: Microsoft Office Suite of Products, FrameMaker, CorelDraw, Excel, Visio, RoboHelp, Lotus Notes, PaintShopPro, Adobe Acrobat, Visio Standard.

Computer Languages:  read: C, Java, CORBA.  write:  HTML

Operating Systems:  IBM, Unix, Tru64, Windows, Windows NT, Linux, Sun, OpenVMS, Netware

Professional
Comments

 “You’re like an Excedrin to any problems, you make them go away quickly.”  
                                                                                  Project Leader, Compaq Computer Corporation

“You created this great book with little direction.  I’m really pleased how it looks.”
                                                                                                          Manager, Braxtel Communications

“You’re one of our best writers.  You do our company proud.”
                                                                                                                       Manager, Techniscribe, Inc.

Education

Clark University - Technical Writing Certification

University of Massachusetts (Dartmouth) - BA Psychology

List of additional courses, including those in writing, training and
computer sciences, available on request.

Home
Equipment

Tools:  Microsoft Office Suite, FrameMaker, AOL, Adobe Acrobat  Professional,  Adobe Illustrator, PaintShopPro, Visio Standard, and CorelDraw.
Hardware:  Laptop and desktop computer with Windows XP, HP Fax/Scanner/Printer
Internet Address:  ValeriePed@AOL.com
Website:  www.MindfulDocumentation.us

Special Services Consultant OEHN  2/04 – Present  Edit web site, troubleshoot Microsoft Office and other software problems, transcribe medical reports and various office responsibilities.  Work on an as-needed basis.

Independent Author  2/01 – Present   Wrote, self published and marketed:  Surviving Unemployment  and Surviving Being Single Past 40.  Created website www.Surviving-Life-mindfully.com.  

Medical Transcriptionist ArcTranscript (Davinci) 01/04 – 11/06  Transcribed medical transcripts from oral tapes into Microsoft Word text document.   

Various Positions Tara Professionals   8/04 – Present . Miscellaneous temporary secretarial and administrative positions including updating websites, writing marketing collateral and presentations and editing medical transcripts.

Technical Writer American Energy Systems  (Freelance)  10/03 – 6/06  Designed and created coding standard procedures document, and PowerPoint release process presentations. 

Tax Preparer H&R Block   09/03 – 6/04

Adult Education  Instructor  Acton/Boxborough Community Education   1/02 – 3/04

Technical Writer, Raqia Networks (Consultant) 3/01 – 1/02  Worked on an as-needed basis.

           Designed FrameMaker template.

           Converted data sheet/specification from MSWord to FrameMaker.

           Edited and imported Visio drawing diagrams.

           Re-wrote/re-organized information. 

Principal Technical Writer, Compaq Computer Corp. (Contractor)  11/00 – 12/01

           Solely responsible for creating installation and reference guides (150+ pages) for two Storage Network products: 

           Using FrameMakers’ conditionalized text feature, created 18 guides (for 9 operating systems). 

           Created another set of three installation and reference guides for Compaq’s Secure Path product.  Also

           Responsible for project tracking, scheduling and creating/updating documentation plans.

           Created Application Notes to accompany all manuals.

Sr. Technical Writer, Techniscribe Inc. (Independent Consultant)  10/98 – 11/00

           Dirig Software: Solely responsible for developing Installation and User Guide (200+ pages) for Network Management Application tool.  Manuals were directed to both the Unix and Windows NT network administrators. 

           Braxtel Communications: Using FrameMaker designed template and developed two User Guides (200+ pages) for a contact center telecommunications tool.  Manuals were directed to the end user. Created graphics using Visio Standard, Paint Shop Pro and Adobe Illustrator.  Created and adhered to strict schedules.

           Zymark: Wrote multiple manuals in FrameMaker for software driven Robotic biomedical-sampling system.

           Hitachi:   Wrote Server Add-In Methods for an internet based shopping mall. Manual was written from Java and CORBA IDL’s using FrameMaker.  Used ClearCase software.  Wrote a macro to efficiently convert files from MSWord to FrameMaker.

           Foxboro/Invensys:   Create Programmer’s User’s Guide and on-line help system for a UNIX-based Intelligent Automation (I/A) decision support system. User’s Guide was created in FrameMaker and on-line help system was created using RoboHelp.

Information Designer, TSG Inc. (Independent Consultant) 8/98-11/98
Created, from rough material, a presentation that described a business model to obtain project funds for a multi-million dollar hardware project.  Included topics on Risk Management, Growth Potential and Market Analysis. 

Sole Information Designer/Sr. Technical Writer, Digital Equipment Corporation, (Compaq) (Contractor) 10/97-7/98   Designed and created User’s Guide and on-line help system for configuration information collector software, using MSWord and RoboHelp. 

Sole Information Designer/Technical Writer, R4 Telemedicine, (Independent Consultant) 5/97-10/97
Designed and created User’s Guide and on-line help system for a Telemedicine software and hardware medical evaluation system.

Information Designer/Sr. Technical Writer, Codman Research, (Independent Consultant) 2/97- 5/97
Created User’s Guide and on-line help system for a UNIX based, medical decision support system using FrameMaker. 

Information Designer/Sr. Technical Writer, Digital Equipment Corporation (Compaq), (Contractor) 6/93 -1/97   Using MSWord, MSPowerPoint, RoboHelp, Paint Shop Pro and HotDogPro created documents, manuals, templates, websites, Sales Articles, on-line help, training manuals for the following products:

           StorageWorks for Windows NT Clusters ‑ Electronic Learning Module (ELM).

           Advanced Management Toolkit.

           Sales Management and Reporting Software Tool. 

           DECimage Enterprise. 

           Digital Consulting Re-engineering.

Technical Writer, Dun and Bradstreet Software (Permanent and Consultant) 1989 -1993.  Wrote and coordinated production of financial software and training manuals using MSWord, MSPowerPoint and RoboHelp.

Technical Writer, Information Mapping (Consultant) 9/91 - 7/92  Created telecommunications software procedure and reference manuals using MSWord on the Mac.