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Current Address:
CA USA 94538
E-Mail Address:
Additional Contract Information:
Please contact me for corp2corp sub-contract at 510 248 4100 x 102
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Justin Paulraj
Siebel Business Analyst/Quality Analyst/Team Lead - CSQA
Ph : 510 248 4101
Objective
Eager to contribute my highly applicable development/ analytical, test process, quality management skills and ability to analyze testing needs for your organization.
Career Summary
- Seasoned IT professional with nearly 6 years 5 months of Information Technology experience who provides top-notch service, sets high standards, and exceeds expectations
- Experience includes Siebel business application Siebel 7.x/6.x, Siebel Tools 7.x/6.x, as a Business Analyst /QA Analyst and Team Lead.
- Highly motivated, pro active, dependable troubleshooter and problem-solver
- Customer-focused performer who is committed to quality in every task from personal interaction with peers and users to high level of service provided to company/customer
- Enthusiastic learner who quickly grasps concepts and technical skills
- Extensively worked as Business Analyst to enable implementation of Process Improvement and Technology solutions
- Analyzing Business Processes to gather requirements by conducting User Workshops, document Business, Functional and Technical Requirements and gain approval of key stakeholders
- Serve as a SME for the technical team members during the Design & Build Phase of Projects
- Operating the “Onsite/Offshore†model enabling cost effective delivery of Solutions to Clients
- Testing Function – build and execute Unit, System and User Acceptance Test cases
Skills/Technical Expertise:
- Client/Server Testing
- Manual/Automated Testing (Regression/Unit/System/Integration testing)
- Test Automation using Winrunner (TSL)
- Test/Requirements Management and Scheduling using TestDirector
- Visual C++,Visual Basic
- UNIX Shell Scripting
- COBOL,Open VMS
- SQL (Sybase and Oracle PL/SQL)
- Microsoft Office: Excel, Access, Word and Microsoft Project
- CRM Siebel
Certfications
· Certified Software Quality Analyst (CSQA) valid until 18-06-2008.
Functional
· Business Requirements and Gap Analysis
· Documentation of User Requirements
· Business Process Analysis
· Test Scenario/Script Writing
· Cost Benefit Analysis and ROI Planning
· Project Management
· Managing functional and technical requirements
· Technical Support/End User Training
Academic Background
· Master of Science in Software Systems Birla Institute of Technology and Sciences(BITS), Pilani, India
· Master of Technology in Construction Technology and Management, IIT
· Bachelor of Engineering , University of Madras
Professional Experience
Sr Business Analyst/Team Lead Cingular Wireless,WA Jan’06 to date
This project deals with the implementation of the data migration part from the current system to the new CRM Siebel system.
Roles and Responsibilities:
· Analysis of business requirements for data migration from Sybase to Siebel Oracle database and assignment management for efficient handling of customer requests
· Preparation of high level design specifying the functional specifications and the overall technical architecture.Estimating the effort required for executing the project
· Preparing the detailed project plan covering all phases of the Software Development Life Cycle
· Preparation of detailed design specifying the technical specifications for the implementation of the functional specifications
· Development of data migration scripts using Oracle PL/SQL and Unix Shell scripts and ensuring proper migration of data to EIM tables and further to the core Siebel database.
· Configuration of Siebel Assignment Manager for efficient handling of customer requests
· Unit Testing of the data migration and assignment management deliverables against the design .Integrating the unit tested scripts to perform system testing to test for functionality and performance
· Coordination with the team to ensure smooth delivery of data migration scripts and to clarify issues .Executing unit and system/integration test cases
· Facilitated JAD (Joint Application Design) Sessions with Sales Representatives and SMEs (Subject Matter Experts) across the world to validate the evolved requirements.
· Involved in designing and drafting of Functional User Interface document with details of Business Requirements, Functional Requirements and Use Cases.
· Performed Gap Analysis with requirements mapping
· Loaded the Business Requirements and Functional Requirements for easy maintenance of traceability and version control.
· Performed Pilot tests and resolved defects in accordance with the technical and functional requirements.
Business Analyst/QA Analyst XO Communications, TX Jul’04 to Dec’05
This project predominantly dealt with the following activities:
- Implementation of major change requirements to include additional features and functionality into the application
- Catering to the minor change requests to improve the capabilities of the functionalities and Bug fixing.
Roles and Responsibilities:
· Business Requirements analysis for major changes to the application in terms of features and functionality
· Preparation of high level design specifying the functional specifications and the overall technical architecture
· Estimating the effort required for executing the project
· Preparing the detailed project plan covering all phases of the Software Development Life Cycle
· Preparation of detailed design specifying the technical specifications for the implementation of the functional specifications
· Involving in tackling technical problems and providing innovative solutions
· Managing the maintenance module consisting of fifteen developers aiding in their developmental, Unit/ System/ Integration testing related activities and defect tracking
· Managing the Software Quality Assurance team to ensure software process compliance with CMMI-Level 5
· Played a key role in redefining the developmental and testing processes used across the team of 30 members to improve the onsite-offshore model
· Creating Unit/System/Integration test plans and test strategies to effectively manage and implement the testing activities within the team
· Preparing detailed and measurable metrics to communicate the project status to the team members, to the customer, and to the management
· Effectively planned the project, scheduled tasks and tracked the project to closure ensuring defect free delivery
Lead Business Analyst Hewlett Packard, CA Jan’04 to Jun’04
The project dealt with Partner Profiling, Programs, Certification, Agreements/Contracts, HP ID’s, Fund Management and Contacts for HP business operations.
Roles and Responsibilities:
· Played a key role in defining, consolidating, validating, and documenting and publishing business requirements across multiple regions across the globe.
· Organized JAD sessions with inputs from the design teams. Proposed alternative solutions and work around process to bridge the gaps in the technical solutions offered by the design centers.
· Translated business requirements into high level technical solutions and deign.
· Worked on report extraction module to generate reports to help marketing teams to analyze the required funds, fund status and results. These reports were used to present Partner data to the management.
· Worked with Siebel on Inheriting Partner Certifications, Programs and segments from Parent to Child as represented in the Partner Hierarchy.
· Provided inputs to all teams involved in integrating with Partner Pro. Worked with them on data mapping and data quality related issues.
· Acted as key point of contact for all the Data Model requirements, coordinated with the development teams on all business decisions and expectations.
Business Analyst/Team Lead British Telecom Mar’03 to Dec’03
Infosys Technologies
Currently the client is using a process to maintain the billing information within the CRM Siebel system that is used to maintain service orders. With a view to make the billing information independent of the order processing system, the client decided to move and maintain the billing information from the current CRM Siebel system into Kenan/BP arbor billing system where an interface was developed to ensure smooth integration of both the applications through External Application Integration scripts. The interface was considered the most critical one in the whole project and it dealt with analyzing the requirements to ensure all near time synchronization of data between the two systems.
Roles and Responsibilities:
· Analysis of business requirements for the implementation of the new critical interface for data synchronization between the telecom billing systems in CRM Siebel and Kenan/BP Arbor billing system
· Validation of the business requirements against the implemented interface
· Maintained and applied Siebel configuration best practices, including using vanilla Siebel functionality to meet business requirements.
· Worked with the Process Improvement Team to understand the business processes and business requirements.
· Played a key role in liaising with the client in trouble shooting, problem solving, project status updates, gathering performance measurements of new billing system
· Coordinated with the business support team to solve analytical issues with the new billing interface, resulting in the client offering the next phase of the project analysis and implementation work to our organization
· Providing on-call support to the critical interface and coordination with other teams of the billing stream to ensure smooth running of the new billing system after its deployment
· Development of Unix shell scripts to ensure that trouble shooting becomes easier and simpler for the business support team
· Implemented innovative ideas in crisis situations to ensure smooth running of the interface
· Coordination with inter billing teams to trouble shoot and ensure smooth billing during the bill cycle
· Educated the business support team on the intricacies and the knowledge on the entire interface to enable them to support the smooth running of the interface independently.
QA Analyst Belgacom Mobile (BMB) Jul’02 to Feb’03
Infosys Technologies
This project dealt with the regression testing of the application before every new release of the software into the production environment to ensure that the changes newly implemented for the release cycle has not had adverse effects on the existing features and functionalities.
Roles and Responsibilities:
· Analyzing Clients’ Business Processes, through interaction with end-users, business sponsors, and the internal application support team
· Working with the technical team for developing the POC and iteratively refining Requirements
· Led a team of five in the regression testing module
· Analyzing the testing needs for complex change requests implemented in the software
· Preparing the detailed master test plan for the complex change requests that are released with every new version of the software
· Built and implemented the detailed test plans for each required phase
· Defining the test automation framework to automate the regression testing of the complex functionalities introduced in every release version of the software
· Effectively managed the communication of the test project status (detailed, and measurable) to the team members, to the customer, and to the management
· Planned, scheduled and tracked the overall testing activities within the team
· Implemented an effective Defect Management Process which was in-built within the test automation framework to ensure that the defect status view is transparent to the customer
· Played a key role in redefining the testing process to make the project CMMI-5 compliant
· Ensured effective test process improvement feedback by providing information back to process improvement groups
· Effectively managed knowledge sharing by sharing the best testing practices across the organization.
QA Engineer Belgacom Mobile (BMB) Aug’00 to Jun’02
Infosys Technologies
The project also dealt with implementing the test automation strategy for the regression testing.
Roles and Responsibilities:
· Onsite-Offshore Coordination and knowledge transfer
· Conduct monthly analysis meetings for Process improvements and QA Audits
· Manual and automated regression testing of an Order Processing Application (GUI) with embedded Web Components
· Regression Test plan preparation to include additional functionalities introduced after every release version of the software
· Maintaining the functional description documents for changes introduced through every new release version of the software
· Development of Test Automation Strategy for Regression Testing
· Developing automated test scripts using Winrunner and TestDirector
· Maintenance of the test and functional repository for regression testing
· Implementation and deployment of Test Automation strategy using Winrunner (Test Script Language)
· Setting up and administration of TestDirector for test management, requirements traceability, test execution scheduling and defect tracking
· Development of a complex tool to produce reports that Test Director does not provide to measure performance of test automation implemented.
Willing to work over the internet
Willing to Relocate Work Offsite ONLY I do use contract agents/recruiters. I am an Independent Corporation. I am a Limited Liability Company (LLC). I use an Umbrella company as employer of record. I am an Independent Sole Proprietor (1099). I can be an Employee of an Agent (W2). I can be convertible to Employee of Client. I am also looking for part-time work. I will also bid fixed price work.
Member number:9776 Last Updated: Jan 26 2007 Member since: Jan 26 2007 Membership expires:Jan 26 2007 (Expired Membership) Hit Statistics on This Page and the Resume Page. The Legal Disclaimer. |
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