Ø 12+ Years of experience
in SAP with more than 14 end-to-end implementations in CRM, R/3 (Sales, Customer
Service, Projects) and BW
Ø 7 Years of experience
in SAP CRM involving more than 8 implementations for Major Clients including Upgrades
Ø Expert in leading SAP
CRM Projects with experience in all phases from Business Case Preparation until
Go-Live & Support
Ø Hands-on Configuration
expertise in various areas of CRM including Marketing, Sales, Service, Campaign Mgmt, Customer Interaction
Center (Web Client and Win Client) and
Trade & Promotion Management (TPM)
Ø Strong and
extensive back-end experience in R/3 (Sales, Customer Service, Projects and
BW/SEM)
Ø Ex-SAP Employee
Ø Served as a Subject
Matter Expert and Independent Advisor to several Clients on Implementation
Strategy, Solution Design, Scope Management and Risk Management
Ø Extensive
experience in interacting with Top Management & Key Decision Makers.
Ø MBA in Sales &
Marketing
SAP CRM Hands-on
Skills:
Ø CRM 2007 Experience
Ø Marketing and
Campaign Management
Ø CRM Sales
Ø Interaction Centre (CIC) – Win Client & Web Client
Ø Complaint
Management and Case Management
Ø CRM Service
Ø Trade &
Promotion Management (TPM)
Ø Internet Sales
(ISA) & Internet Pricing Configurator (IPC)
Ø Account and
Contact Management
Ø Activity
Management, Lead Management and Opportunity Management
Ø Middleware, PCUI
Configuration
Ø Territory Mgmt
Ø Incentive &
Commission Management (CRM and R/3)
Ø Integration to
Mobile Sales, Channel Mgmt
SAP R/3 and BW:
Ø Core Skills in R/3 - SD, MM, LES, LIS
Ø Integration skills
in R/3 – CS, PS, PP-SOP, FI-AR, FI-AP, COPA
Ø BW/SEM (Certified
in BW)
Client: A Major Fortune 100 Client
Role Solution Architect
Duration 2008
Solution
Architect for the Solution Design of a CRM Revamp initiative, managing a Team
of 7 Consultants and with overall responsibility for the SAP Solution Design.
Responsibilities
Ø
Worked
on successfully turning around an existing ‘low adoption’ Solution into an User
friendly/High Adoption Platform that can support future Growth
Ø
Solution
Architect for the Re-launch Design and Development
Ø
Managed
a Team of 7 Consultants to deliver the design and development of this re-launch
for a User Base of 1500+ Users
Ø
Plan,
Estimate, Budget and Manage the Development Scope across various phases
Ø
Subject
Matter Expert and Mentor for the Consulting Team with overall Responsibility of
End Solution Design and Configuration
Ø
Hands-on
guidance with key parts of the Solution
Ø
Trusted
advisor to Client on Methodology and Risk Areas
Ø
Work
with Business to provide input into Best Practices and share Success factors and
User insight from other Projects
Ø
Conducted
and Provided assessment on Performance Improvement and Scalability Risks.
Ø
Provided
several Performance and re-design recommendations that have been implemented to success
Client: A Major Manufacturing Company
Role Solution Architect and Project
Manager
Duration 2007
– 2008
Scope – (CRM 5.0) SAP CRM Interaction Center Web Client, Account & Contact
Management, Activity Management, Service Management, Knowledge Management,
TREX, Install base Management
Responsibilities
Ø
Solution
Architect with overall Responsibility of Blueprint Solution
Ø
Developed
the Blueprint Design to be realized by a Team of 7 Consultants/Developers
Ø
Hands-on
work with key parts of the Solution in CRM IC Web Client
Ø
Provided
Project Management for the Delivery of SAP CRM Phase 1 of the implementation
which involved a new Data Centre and a CRM Installation from Scratch
Ø
First
SAP CRM Implementation for Client and guided them through each and every aspect
of project
Ø
Directly
Responsible for the overall successful delivery of the Project and managing
Delivery Risks
Ø
Achieved
a smooth and successful go-live coming under the scheduled Time and within
Budget
Ø
Achieved
a high Customer Satisfaction with the Customer
Ø
Managed
the On-shore and Off-Shore Consulting/Development Teams
Ø
Primary
Consultant to the Client for Planning, Implementation and Deployment of the
Overall CRM Program
Ø
Advisor
on the Scope and Solution Mapping across the Roll-Out Phases
Ø
Responsible
for monitoring the Consulting Budget
Ø
Multi-Vendor,
Multi Team, On-Shore – Off-Shore Project
Environment
Client: A Major Manufacturing Company
Role Solution Architect and Project Lead,
Period
2006-2007